Refund policy

We of course hope you are happy with your order. If not, we have a 14-day return policy, which means that you will have 14 days after receiving your item to request a return. You will then have 14 days after your request to return the order back to us.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@lightlyobsessed.com. If your return is accepted, we’ll send you the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Return shipping costs are the responsibility of the customer. 

You can always contact us for any return question at info@lightlyobsessed.com. 

 

Damages and issues
Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, or if you received the wrong item. Please include photographic proof of the damage within 7 days of delivery so we can review the issue and provide a replacement, refund, or another suitable solution. Please note that slight variations in color, shape, or finish are part of the handmade character of our products and make each item unique. 

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@lightlyobsessed.com.

 

Complaints
Do you have a complaint about a product or our service? We are truly sorry to hear that and we want to make it right! Please send an email to info@lightlyobsessed.com with a clear description (and photos if applicable).

We will send you a confirmation of receipt and provide a substantive response within 14 days at the latest (though we always aim to help you much faster!).